Refund policy

Returns & Refunds Policy

Last updated: 24.03.26

We want you to be completely satisfied with your purchase. If something isn’t right, this policy explains your rights and how to return items bought from our online store.

1. Your Right to Cancel (Online Orders)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

  • You then have a further 14 days to return the items after notifying us.

  • Refunds will be issued within 14 days of us receiving the returned goods (or proof of return).

2. Eligibility for Returns

(Non-Perishable Items)

You may return caps if:

  • They are unused and in original condition

  • All tags and packaging are intact

We reserve the right to refuse returns that show signs of wear or damage not caused by us.

(Perishable / Consumable Items)

Due to safety and hygiene reasons, drinks cannot be returned if:

  • They have been opened

  • They are not faulty or damaged

We will only accept returns or issue refunds for drinks if:

  • The product is damaged, defective, or incorrect

  • The product is unsafe to consume

3. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

We may ask for:

  • Photos of the item(s) and packaging

  • Order details

We will offer:

  • A replacement, or

  • A full refund (including delivery costs, where applicable)

4. How to Return an Item

To start a return, please contact us at:
info@voo-sisters.com

Include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

We will provide return instructions.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked service, as we are not responsible for items lost in transit

6. Refunds

Once your return is received and inspected:

  • We will notify you of the outcome

  • Approved refunds will be issued to your original payment method

Processing times may vary depending on your payment provider.

7. Exchanges

We currently do not offer direct exchanges.
If you need a different item, please place a new order and return the original item.

8. Contact Us

For any questions about returns or refunds, contact:
info@voo-sisters.com

9. Your Legal Rights

This policy does not affect your statutory rights under UK consumer law.

Thank you for shopping with us.